About IBEX. Ibex represents some of the worlds’ leading companies by providing superior service to their customers in areas of phone, chat and email. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER! Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure they have the best employee experience and the freedom to explore their interests while developing their skillsets.   Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 32,000 employees.   About the Role: Ibex has partnered with an industry leader in technology and tools, to provide world-class experiences to the client’s user community. The ideal candidate is inherently empathetic, cultivating customer relationships with ease and leverages their expertise to confidently resolve customer inquiries. Through their knowledge share, support deepens the customer’s utilization of their product and effectively on boards them to a suite of product features.

The Team Supervisors role is one of the most critical roles to our business. Team Supervisors need to be able to affect the entirety of the team's operations by being engaged and tuned into the team that they support. They should be able to effectively build a culture that promotes Success and unity. The supervisor is responsible for "on-the-floor" activities and must be available to assist agents while they are "on-the-floor." You will be responsible for monitoring, identifying, and resolving performance, behavior, and attendance issues using prescribed performance management techniques. Continually monitor agents and coach them to improve daily/weekly/monthly metrics. Team Supervisors make the biggest impact on our Agents and our business.

The Team Supervisors role is one of the most critical roles to our business. Team Supervisors need to be able to affect the entirety of the team's operations by being engaged and tuned into the team that they support. They should be able to effectively build a culture that promotes Success and unity. The supervisor is responsible for "on-the-floor" activities and must be available to assist agents while they are "on-the-floor." You will be responsible for monitoring, identifying, and resolving performance, behavior, and attendance issues using prescribed performance management techniques. Continually monitor agents and coach them to improve daily/weekly/monthly metrics. Team Supervisors make the biggest impact on our Agents and our business.

ABOUT THE ROLE The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat and email resolving problems and elevating the Member experience. Our partner is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts. We interact directly with thousands of members per week, tracking the issues, and playing a meaningful role as liaisons between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization. YOUR DAILY IMPACT - Deliver above-and-beyond experiences to our members through phone, live chat, and email - Build relationships with our community and make the impossible possible - Think creatively about ways in which we can elevate the experience for our members every day - Shifts vary and depend on business need. We are available for our members 7 days a week

Exciting new earning opportunities available! Apply today to begin the conversation! This is an onsite position located at 251 Gray Flats Rd, Beckley, WV. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: We are looking for people who are empowering, have problem solving skills and are able to turn any situation into an incredible experience. Join a growing team that is focused on an exciting business! This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.

Customer Service Representatives are responsible for creating an exceptional experience at every interaction for both new and existing customers.   If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.

About IBEX. Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!! Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 20,000 employees. About the Role The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

About IBEX. Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!! Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the Role Dogtopia is the leading dog daycare provider with more than 170 locations operating in 35 states in the USA and Canada. The Dogtopia brand has wellness at its core and our commitment to our customers and their pets is spreading across the nation with over 250 stores in the pipeline. We are proud of the high-quality daycare services we provide and are excited about the growth and potential of Dogtopia. Dogtopia is searching for a key role for our customers and company – an Inside Sales Agent.  This role will be responsible for growing the # of dogs in daycare through engaging with dog owners to gain their commitment to give their dog the “Most exciting day ever” and enroll in our services.  This inside sales agent will work leads of prospective pet parents as well as reengage existing customers through engaging phone conversations in both an inbound and outbound environment.  We are looking for dog lovers, and candidates who will enjoy working in the dog business! Bring your pet to work - have them join you while you work from home. We need agents who share the level of love and care for their pets as our Dogtopia parents do. The role of the Dogtopia agent is to connect with the pet parent who has indicated interest and schedule them for a tour of the facility. This will include inbound calls and outbound outreach to previous visitors to re-engage them in our pet family and help us grow. The ideal agent will share the desire to provide the highest level of care for their pets and understands the need for superior service to our pet parents and dogs alike.

We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: We are looking for people who are empowering, have problem solving skills and are able to turn any situation into an incredible experience. Join a growing team that is focused on an exciting business! This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.

We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

Exciting new earning opportunities available! Apply today to begin the conversation! We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: We are looking for people who are empowering, have problem solving skills and are able to turn any situation into an incredible experience. Join a growing team that is focused on an exciting business! This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.