The Customer Success Manager builds strong and lasting relationships with our customer. The role will ensure customers receive exceptional value from our products and services. As the primary point of contact pre-sale and post-sale, the role plays a critical role in driving product
implementation for clients.

DUTIES AND RESPONSIBILITIES:
• Serve as a trusted advisor to a portfolio of clients, guiding them through solution implementation and post-deployment maintenance
• Develop deep knowledge of the product to deliver expert-level guidance and support
• Monitor customer health metrics and take proactive steps to drive engagement and prevent churn
• Ensure seamless engagement throughout implementation lifecycle, maintaining high customer satisfaction
• Collect and communicate customer feedback to internal teams to influence product improvements

QUALIFICATIONS/SKILLS:
• Strong interpersonal and communication skills with a knack for relationship building
• Excellent problem-solving skills and the ability to think on your feet
• Data-driven mindset with experience analyzing customer health and engagement metrics
• Familiarity with customer onboarding frameworks and lifecycle management strategies
• Understanding of change management and training best practices for end-users
• Passion for technology and a curiosity for emerging tools and trends

EDUCATION/EXPERIENCE:
• Bachelor's degree in Business, Communications, or a related field
• 3+ years in a customer success, account management, or client-facing role (preferably in SaaS or technology)

WORKING CONDITIONS:
This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to point, handle or feel; and reach
with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee is frequently required to sit for extended periods of time. This is for a full time position. Employee must be willing to travel up to 20%.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORUNITY:
IBEX is proud to be an equal employment opportunity employer. Business activities including, but not limited to, hiring, promotion, and compensation are conducted in compliance with all applicable laws and without regard to race, color, ethnicity or national origin, gender, age,
marital status, religion, political or union affiliation, sexual orientation, gender identity, disability status, pregnancy, genetics, veteran status, or any other basis protected by law.