Job Title: Customer Service Agent - Health Benefits Support (Remote)
Start Date: August 31
Employment Type: Full-Time (40 hours/week)
Location: Remote (Work from Home)

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

Job Overview

We are hiring Customer Service Agents to support health benefits and member services in a remote environment. In this role, you will initially support high-volume Open Enrollment activities and transition into ongoing customer service support across multiple channels.

This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.

What You’ll Do

• Assist members with:
  • Benefits, enrollment, and plan education
  • Coverage, claims, billing, and payments
  • Provider networks, referrals, and pre-authorizations
• Accurately process enrollments and update member information
• Troubleshoot and resolve customer issues efficiently
• Navigate multiple systems while interacting with customers
• Maintain accurate records in CRM systems
• Ensure compliance with HIPAA and company policies
• Collaborate with internal teams to resolve complex concerns
• Meet performance metrics including quality, productivity, and customer satisfaction
• Stay current on healthcare policies, benefits, and system updates

Schedule

• Full-time, 40 hours per week
• Flexible availability required, including evenings, weekends, and holidays
• Overtime may be available during peak periods

Work Environment

• Private, distraction free workspace (not a shared/common area of the home) 
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) 
• Must remain on camera during working hours 

Required:

• Must be 18 years or older
• High school diploma or equivalent
• At least 1 year of customer service experience (call center preferred)
• Strong verbal and written communication skills
• Ability to explain complex information clearly
• Basic computer skills (typing, system navigation, multi-tasking)
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving and decision-making skills
• Reliable attendance and punctuality

Preferred:

• Healthcare, insurance, or benefits experience
• Enrollment or claims support experience
• Previous remote work experience

Eligible States: 

This role is currently limited to candidates residing in: 

• Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming. 

Why Join Us

• Paid training
• Opportunities for career growth and development
• Supportive team environment
• Valuable experience in healthcare and customer service

Apply today to start your career in customer service and healthcare support.